Terms & Conditions

PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY.

 

1. Detailed description of goods and/or services

Ocean View Hotel is a hidden gem on the wild coast offering stunning accommodation with spectacular views . Situated a stone throw from the beach we offer kid friendly facilities with all the toys . Couples can relax in romantic beach units and we also take pride in our capacity to create memories that last forever. Weddings and conferences are our specialty with our unique setting . We also offer many adventures including guided hikes , deep-sea fishing charters , fishing , diving , scenic tours and so much more

2. Delivery policy

Bookings secured by deposits and written confirmation

3. The offering on this website is available to South African & International clients.

4. Return and Refunds policy

The provision of bookings and services by Ocean View Hotel is subject to availability and will only be confirmed once a 50% deposit has been received.

In the event of notification of cancellation, the following cancellation fees shall apply

Less than 30 days prior to arrival        : 25% cancellation fee

Less than 15 days prior to arrival         : 50% cancellation fee

Less than 7 days prior to arrival          : 100% cancellation fee

Same policy applies for No Shows.

5. Customer Privacy policy Ocean View Hotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Ocean View Hotel bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Ocean View Hotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Ocean View Hotel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Ocean View Hotel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Ocean View Hotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, E&OE .

12. Variation

Ocean View Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Jamben investment trust based in South Africa trading as Ocean View Hotel with registration number IT 208/200 and Director Russel Brian Kruger.

14. Ocean View Hotel contact details Company Physical Address:

1 Main Road, Coffee Bay, Eastern Cape, 5082

Email: info@0ceanview.co.za     Telephone: +27 (0) 47 575 2005/6

https://www.facebook.com/OVHCoffeeBay/     Cell:  +27 (0) 83 791 3010